FAQs

Here are some Frequently Asked Questions we can provide an answer to.

  • WHAT IS THE DIFFERENCE BETWEEN "ORIGINAL PIECE" AND "PLACE AN ORDER" ? 

An Original Piece is the one the artists originally customised for the brand. It is ready to be dispatched. Placing an Order means the Original Piece has already been sold, but the artists can customise a similar (yet never the exact same) one. Our artists will work as fast as possible but handmade customisation is an art and takes time to be done. Quality over quantity here at ZED. 

  • HOW LONG UNTIL I RECEIVE MY FIERCELY UNIQUE PIECE?
Original Piece:  3-10 days depending on destination
Place an Order: 4-8 weeks

Our team will be in touch to let you know the time needed for each specific order placed. We recommend you contact us before ordering, to make sure the time required for customisation suits you. 

If you need any more information, feel free to email us at hellozedparis@gmail.com  

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