Have a question about your order? Email firstname.lastname@example.org with your order number in the subject line.
WHICH COUNTRIES DO YOU SHIP TO?
EU, United Kingdom, America, Tunisia, Morocco, Algeria & Norway.
HOW CAN I CHECK THE STATUS OF MY ORDER?
We’ll keep you updated via email and we’ll send the tracking number as soon as it ships so you can check the status and see when it will arrive. If you need to make a change to your address, please contact customer service at email@example.com before your order ships to make sure it arrives at the right place.
DOES ZED PAY FOR INTERNATIONAL SHIPPING DUTIES AND TAXES?
At this time we do not offer to cover the international shipping duties and taxes due to the variability of the charges. You will be charged for duties and taxes at time of delivery.
I ENTERED IN THE WRONG ADDRESS, WHAT DO I DO?
Contact firstname.lastname@example.org immediately. In some cases we may be able to change the address for you if your order hasn't already been processed.
THERE IS A PROBLEM WITH MY SHIPMENT, WHAT DO I DO?
If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases the carrier will need to update your address which will result in an upcharge. ZED is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.